Translation Service

Problem:
The client is experiencing issues with missing paragraphs when sending blog posts from their site to Smartling for translation. Some paragraphs are not returned and need to be manually added to the string translator.
Solution:
We recommend downloading the translated XLIFF file from Smartling to check if the translations exist. Additionally, creating a test page with just two strings can help determine if the problem persists. If these steps do not resolve the issue, we suggest providing temporary access (wp-admin and FTP) to your site for further debugging. Please ensure to back up your site before providing credentials, or use a test site if possible. For more details on providing access safely, visit https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
The client is trying to manage translation jobs on their site using WPML and submitted a job for translation but included languages other than 'English to Dutch'. When attempting to cancel the unwanted translation items, they receive an error stating 'This action does not apply to any of the selected translation jobs'.
Solution:
Once translation jobs are sent to the automatic translation service and are in the translation service system, they cannot be canceled from the website end; they can only be canceled by the translation service. If the translation jobs were sent to a local translator via the website, they could be canceled directly on the site. To attempt to resolve the issue:
1. Navigate to WPML->Support->Troubleshooting-> Reset professional translation state. This feature stops any translation work currently in progress but will cancel all jobs, not just the specific one.
2. For canceling a specific job, log in to your memoQ dashboard and try canceling from their dashboard. If unsuccessful, contact the service provider directly with the specific job ID for cancellation.

If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

Problem:
Si estás intentando enviar contenido en español para traducir al inglés usando AT Language Solutions y encuentras un error que indica 'LOTE REVERTIDO', esto puede deberse a una discrepancia en los códigos de idiomas entre WPML y el sistema de traducción.
Solution:
Para resolver este problema, verifica y ajusta los códigos de idiomas en WPML para que coincidan con los utilizados en tu sistema de traducción. Puedes hacer esto siguiendo estos pasos:
1. Ve a WPML -> Idiomas -> Enlace 'Editar idiomas'.
2. Asegúrate de que los códigos de idiomas en WPML coincidan con los de tu sistema de traducción, especialmente para los pares de idiomas que estás utilizando.
3. Si el problema persiste, contacta con el servicio de traducción para confirmar que soportan los pares de idiomas que estás utilizando.

Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, puedes contactarnos directamente en nuestro foro de soporte.