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Ce sujet est résolu. Voici une description du problème et de la solution.

Problem:
You are experiencing an issue where the WPML plugin cannot connect to wpml.org, which started a few hours ago. The error message displayed is 'WPML plugin cannot connect to wpml.org.'.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link, which will generate a new key.
6. Copy and paste the new key into the input box and press the Register button.
7. Take a backup of your site and update WPML plugins.
If the issue persists, go to WP Dashboard Menu >> Updates and press the "Check again" link to see if this resolves the issue.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.

Il s'agit du forum d'assistance technique de WPML, le plug-in multilingue pour WordPress.

Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.

Marqué : 

Ce sujet contient 1 réponse, a 0 voix.

Dernière mise à jour par olivierF-20 Il y a 5 jours et 1 heure.

Assisté par: Noman.

Auteur Articles
décembre 28, 2024 à 8:47 pm #16550482

olivierF-20

Contexte de la question:
I am trying to resolve an issue where the WPML plugin cannot connect to wpml.org. This problem started a few hours ago. The issue can be seen on the page: lien caché

Symptômes:
Error message: WPML plugin cannot connect to wpml.org.

Questions:
What can I do to fix the connection issue with wpml.org?

décembre 29, 2024 à 8:09 am #16550727

Noman
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. This issue usually happens when the site URL and registered site URL are not the same e.g. with www or without www. Could you please delete the existing site key and create a new one by following the below steps:

1. Please login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Please login to your site and go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then please click the Register WPML link.
5. Click the Get a key for this site link.
6. It will generate the Key for your site.
7. Copy the key, and paste it back into the input box, and press the Register button.
8. Then, please take a backup of your site and update WPML plugins.

If the “WPML plugin cannot connect to wpml.org” notifications still persists, please try the below procedure:
1. Go to WP Dashboard Menu >> Updates.
2. Press the "Check again" link as you can see in the attached screenshot and see if this resolves the issue.

Kindly let me know the results,
Thank you

Step 1 - unregister wpml.png
Step 2 - Register WPML.png
Step 3 - Get a key for this site.png
Check_Again_link.png
décembre 29, 2024 à 9:48 am #16550908

olivierF-20

Thanks, so it was a licence issue.