[Geschlossen] Tools Menu is not visible in Wordpress
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I was in a chat with Mercedes from WPML because I couldn't remove credits from my page and add them to another one. The proble was that I don't have the "Tools" menu in WordPress. Mercede's recommendation was to open a new ticket with the request.
Thanks for your patience. It is strange that the tool tab is missing in WPML > Translation Dashboard. Could you share temporary access (WP-Admin and FTP) to your Website? This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thanks for your reply. Could you please grant me full administrative access to your Website? I can't seem to check the WPML or any other 3rd party plugins.
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