alexeyK-12

Problem:
The client is experiencing an issue with the BetterDocs plugin on a multilingual site using WPML. When attempting to switch languages on a specific page, the redirection fails, stopping at an intermediate page instead of reaching the correct translated page. This issue is observed with incorrect URLs being generated for language switches.

Solution:
We recommend modifying the BetterDocs plugin code to ensure correct URL generation when switching languages. Here are the steps:
1. Open the file

wp-content\plugins\betterdocs-pro\includes\class-multiple-kb.php

.
2. Locate the function

doc_category_link

around line 695.
3. Replace the existing code with the following snippet:

public static function doc_category_link($termlink, $term, $taxonomy)<br />{<br />    if ($taxonomy != 'doc_category') return $termlink;<br /><br />    $kb_slug = self::kb_slug();<br /><br />    // WPML Workaround for compsupp-6478<br />    if (class_exists('SitePress')) {<br />        $kb_arr = get_term_meta($term->term_id, 'doc_category_knowledge_base', true);<br />        $kb_slug = $kb_arr[0];<br />    }<br /><br />    if (empty($kb_slug)) {<br />        $category = get_term_by('slug', $term->slug, $taxonomy, ARRAY_A);<br />        $kb_arr = get_term_meta($category['term_id'], 'doc_category_knowledge_base', true);<br /><br />        if (empty($kb_arr[0])) {<br />            $kb_slug = 'non-knowledgebase';<br />        } else {<br />            $kb_slug = $kb_arr[0];<br />        }<br />    }<br /><br />    return str_replace('%knowledge_base%', $kb_slug, $termlink);<br />}

This modification should correct the URL generation issue. If this solution does not resolve your problem, or if it seems outdated or irrelevant to your case, please visit our support forum to open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.