Problem: The client was experiencing issues with the Advanced Translation Editor (ATE) in WPML where list items were not translating correctly and were appearing in a single line instead of individually. Additionally, certain custom checkbox fields were not being picked up for translation.
Solution: 1. We made a minor edit to the original post and saved it, prompting WPML to recognize that the translation needed an update. 2. We switched to an older version of ATE and saved the changes. 3. We purged the cache to ensure the changes took effect. 4. For the custom checkbox fields not translating, we instructed the client to: - Use the WordPress Editor to edit a record containing the items. - Navigate to 'Multilingual content setup' and click on 'Show system fields'. - Set the fields like _custom-checkbox-2, _custom-checkbox-32, and _custom-checkbox-4 to 'Translate'. - Make a minor edit to the original post/listing and save it. - Update/add the translation to see the fields available for translation. 5. For fields related to open hours, we set them to 'copy' to ensure they correctly reflect across translations.
If these steps do not resolve the issue or if the solution seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You want to disable Automatic Translation for some users on your site but find that the buttons to disable this feature do not work. Solution: To disable Automatic Translation for users with the role of Editor or lower, navigate to the Tools tab and select 'Who can use Automatic Translation'. Note that this setting cannot be applied to administrators, as they have full permission to use Automatic Translation. If the users you are trying to restrict have different roles or if you encounter any issues, please provide us with the role of the user and a screenshot of the 'Who can use Automatic Translation' tab for further assistance.
Please be aware that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is trying to reduce the space between flags in the dropdown menu of the language switcher.
Solution: If you're experiencing excessive space between flags in your language switcher's dropdown menu, we recommend trying the following CSS code. Navigate to Appearance > Customizer > Custom CSS and add:
.wpml-ls-menu-item ul.sub-menu a {padding-top: 0px !important; padding-bottom: 0px !important;}
This code should remove the padding from the top and bottom of the flags, bringing them closer together. For more information on how to use CSS and the padding property, you can visit https://www.w3schools.com/css/css_padding.asp.
Please note that the solution provided might not be relevant to your case, as it could be outdated or not applicable to your specific situation. If this solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.
