Problem: The client purchased a WPML subscription but was unable to implement it on their WordPress admin page. They also could not find the OTGS Installer plugin in WordPress. Solution: We advised the client to ensure that WPML is registered with a valid license key. Here are the steps we recommended: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by clicking the trash icon. 3. Log in to your WordPress site, go to Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy and paste the new key into the input box and press the Register button. After these steps, you should be able to download the OTGS installer plugin from: https://wpml.org/download/otgs-installer/ Note: The OTGS installer plugin is only necessary for installing the WPML Multilingual CMS and other WPML add-ons. If WPML Multilingual CMS is already installed and activated, you do not need the OTGS installer plugin.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: Stai cercando di attivare WPML sul tuo sito, ma quando inserisci la chiave di licenza ricevi un errore: 'Unable to parse data from service response'. Dopo aver verificato la connessione con i server WPML tramite un file curl-test.php, ricevi un messaggio di errore che indica 'Unknown or Unsupported API Call: repository_error'. Il server API non funziona e restituisce un codice errore 403. Soluzione: Abbiamo contattato il nostro team di sistemi che ha confermato che il tuo sito era stato bloccato dal nostro firewall. Abbiamo rimosso l'URL del tuo sito dalla lista dei blocchi, quindi ora dovresti poter registrare correttamente la chiave di licenza. Abbiamo verificato e la registrazione ora funziona.
Se la soluzione proposta non risolve il problema o se sembra non essere più attuale, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti per verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin. Per ulteriore assistenza, visita il forum di supporto WPML.
Problem: If you're experiencing an authentication error ('Errore di autenticazione, contatta il tuo responsabile delle traduzioni per verificare il tuo abbonamento') while trying to translate a product using WPML, even though your license is valid, it might be due to a plugin conflict. Solution: We recommend deactivating the 'Add Admin CSS' plugin on your site, as it could be causing the conflict. After deactivating, please clear all caches (site, browser, server) to see if the issue resolves. Additionally, you may need to cancel any in-progress translation jobs at WPML -> Translation Dashboard -> Jobs. Test these steps and observe if the authentication error persists.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
