Problem: If you're experiencing issues purchasing new translation credits on WPML and encountering a 'country is not supported' message, it might be due to the VAT number saved in your account profile. Solution: We recommend checking if a VAT number is saved in your account profile by visiting your account settings. If a VAT number is present, try removing it and then attempt to place your order again. This action should help resolve the issue. If you still need the VAT number for your records, you can temporarily add it to the Company details field instead. This is a known issue that we are currently addressing.
If this solution does not work for you, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client needs to switch the WPML account connected to a website because the site is currently linked to a different account. Solution: If you're experiencing this issue, we recommend trying the solution provided in the following documentation: WPML account switch guide.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
