Compatibility

Проблема:
Клиент столкнулся с проблемой, что при переводе страниц не дублируется контент с исходной страницы на переводимую страницу. Используется Themify Builder.
Решение:
Мы проверили настройки и в разделе WPML → Настройки → Перевод пользовательских полей установили для пользовательского поля

_themify_builder_settings_json

значение «Копировать один раз». Это означает, что пользовательское поле, содержащее контент билдера для страницы, будет скопировано один раз при переводе страницы и при её дублировании.

Если данное решение окажется неактуальным или не поможет в вашем случае, рекомендуем открыть новый тикет поддержки. Также настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. В случае дополнительных вопросов, пожалуйста, свяжитесь с поддержкой WPML.

Problem:
If you're experiencing issues with the language switcher on mobile and tablet devices, where switching languages redirects you to an unrelated page instead of the translated version of the current page, this might be due to the caching behavior of the mobile menu.
Solution:
We recommend modifying the caching logic in the WPResidence core plugin to ensure that the language switcher links are not cached. Here’s how you can do it:
1. Navigate to the file:

wp-content/plugins/wpresidence-core/api/inc/menu_functions/menu_functions.php

2. At line 156, replace:

$mobile_menu = get_transient($transient_name);

with:

$use_cache = ! has_filter('wpml_active_languages');<br />$mobile_menu = $use_cache ? get_transient($transient_name) : false;

3. At line 198, replace:

set_transient($transient_name, $mobile_menu, 60 * 60 * 24);

with:

if ($use_cache) {<br />    set_transient($transient_name, $mobile_menu, 60 * 60 * 24);<br />}

4. Purge the WPResidence caches to apply these changes.
This adjustment should correct the language switching behavior on mobile devices without causing unnecessary database growth.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client developed a marketplace using Dokan Pro and enabled WPML integration for translating strings from English to Italian. Despite setting translations in the backend, they are not visible on the front-end.
Solution:
We reviewed several strings from the dashboard and attempted modifications to understand how Dokan loads them. However, these changes did not apply, even for the default language. We recommend contacting the Dokan plugin team to verify if these strings are translatable, as they also manage the WPML glue plugin. They should be able to suggest a workaround.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so here: WPML Support Forum.