Problema: Il cliente ha espresso insoddisfazione riguardo alla gestione del supporto WPML e alla mancanza di crediti di traduzione aggiuntivi dopo il rinnovo della licenza. Soluzione: Abbiamo verificato e confermato che non ci sono errori con i crediti di traduzione. Quando si rinnova una licenza Agency, i crediti vengono assegnati fino a un massimo di 180mila, basandosi sui crediti già presenti nell'account. Al momento del rinnovo del cliente, c'erano già 180mila crediti, quindi non ne sono stati assegnati altri. Per quanto riguarda il costo delle traduzioni, solo il nostro motore di traduzione gestito con l'IA, PTC, costa 4 crediti per parola, mentre gli altri motori non hanno subito aumenti di prezzo. Per ulteriori dettagli, si può consultare la nostra pagina sul rinnovo di WPML qui.
Se questa soluzione non risolve il tuo problema o se ritieni che le informazioni siano obsolete o non applicabili al tuo caso, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo vivamente di verificare le questioni note, di controllare la versione della soluzione permanente e di confermare di avere installato le ultime versioni di temi e plugin.
Проблема: Клієнт намагався запустити авто переклад на сайті, але він не запускався, і в результаті згоріло 300000 кредитів. Рішення: Ми рекомендуємо перевірити звіт використання автоматичного перекладу, щоб зрозуміти, як були використані кредити. Це можна зробити в WPML → Translation Management → Translation Tools → Automatic translation usage reports. Якщо ви продовжуєте зіштовхуватися з проблемами або маєте додаткові питання, ми рекомендуємо вам відкрити новий запит на підтримку. Також важливо перевірити відомі проблеми, переконатися у версії постійного виправлення та встановити останні версії тем і плагінів.
Problem: The client is unable to assign credits to the URL evess.ch after purchasing new credits. Solution: If you're experiencing issues with assigning credits to a different site URL, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key by clicking the little trash icon (if the key exists for that site). 3. Log in to your site and go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate the Key for your site and you can also assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the key, and paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client enabled the 'Translate Everything' feature on their WPML site, resulting in high costs and inaccessible pages for monitoring credit usage. They were unable to see the translations they paid for and could not disable the feature without causing site issues. Solution: We recommended disabling the 'Translate Everything' option to control what to send for translation better. Instead, use the Translation Management dashboard (WPML -> Translation Management) to manually send items for translation. This approach helps monitor and manage translation costs and processes more effectively. For detailed guidance on managing translations, visit Translating Your Contents.
If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is new to WPML automatic translation and Pay-as-You-Go services and encountered unexpected results in translation costs. The client noticed a significant difference between the word count shown in the Translation Dashboard and the actual credits used, making it difficult to estimate costs. The client asked for clarification on why the credits used are significantly higher than the expected word count, whether repeated content is charged again, and how to better estimate translation costs.
Solution: 1. Translation memory only takes effect for future translations and does not apply to translations sent in the same batch. Therefore, if the homepage and the paragliding page were sent in the same batch, the translation memory would not reduce the word count for repeated content. 2. For Divi global sections, it is recommended to first translate the global sections and then the pages using them to ensure translations are reused without extra charges. 3. The Translation Dashboard may not reliably apply translation memory for estimating word counts. A better approach would be to send the jobs directly to the Advanced Translation Editor (ATE) to see the actual word count that will be translated before applying automatic translation.
If these steps do not resolve your issue or the information provided here is outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to transfer credits from various websites back to their WPML.org account. Despite unregistering and re-registering the sites, the transfer button remains unresponsive for some credits. Solution: We recommend following these steps to potentially resolve the issue: 1. Ensure you have a full site backup. 2. Visit your account page at https://wpml.org/account/sites/ 3. Delete the existing key for your site. 4. Navigate to Plugins >> Add Plugin >> Commercial tab (of the site backend). 5. Click on "Unregister WPML from this site". 6. Refresh the page. 7. Click on "Get a key for this site". 8. Copy the newly generated code. 9. Return to Plugins >> Add Plugin >> Commercial tab. 10. Register the site with the new key. 11. Attempt to transfer the credits again.
Please note, credits initially assigned for free upon registering a website with WPML.org are not transferable. Only credits purchased or received upon license renewal can be moved. For more details, visit https://wpml.org/faq/what-are-credits/
If this solution does not apply to your case, or if it is outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
