Problem: If you've recently upgraded to an Agency plan but haven't received new translation credits, it might be due to the timing of your upgrade relative to changes in our pricing and subscription models. Solution: We recommend checking if your upgrade was processed under the terms of our previous pricing structure, which might not include additional credits as part of the upgrade. For Agency subscriptions upgraded after September 2021 under the new pricing model, translation credits are included. If you need to purchase additional credits, please visit our payment methods page at Automatic Translation Pricing.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through our support forum.
Problem: The client, a new user of WPML, exhausted their 90,000 translation credits after translating products into 5 languages due to long SEO-optimized descriptions and default settings using the PTC engine at 4 credits/word. Solution: We regret to inform you that we are not authorized to grant free credits under these circumstances. For more information on credits and pricing, please visit our documentation on automatic translation pricing.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
