Problem: The client accidentally reinstalled WPML on their site, resulting in the inability to access the plugin and concerns about the loss of 9,200 unused translation credits. Solution: 1. We confirmed that the translation credits are still available and can be assigned to any registered site. We recommended following the documentation on how to assign automatic translation credits: Assign Automatic Translation Credits. 2. To address the issue of not being able to open the WPML plugin, we advised enabling error reporting to diagnose the problem. This involves modifying the
wp-config.php
file to enable WP_DEBUG and related settings. After making these changes, the client should reload their site to generate a debug log, which could help further identify the issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket with us for further assistance: WPML Support Forum.
Problem: The client is unable to start automatic translations on WPML after assigning credits, receiving a persistent message to recheck credits. Solution: If you're experiencing this issue, we recommend you try the following steps to resolve it: 1. Visit your WPML account at https://wpml.org/account/sites/ 2. Delete any previous registrations of your site. 3. Unregister your site by navigating to: your-doain.com/wp-admin/plugin-install.php?tab=commercial 4. Click on 'Register this site', which will direct you to re-register at https://wpml.org/account/sites/ 5. Copy the new site key and enter it on your site at: your-domain.com/wp-admin/plugin-install.php?tab=commercial
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was trying to recover translation credits that were lost after unregistering and deleting a site from their WPML account. They had over 100,000 credits left and forgot to transfer them before deletion. Solution: We recommended that the client navigate to WPML > Translation Management > Translation Tools to check if the credits are still visible there. Additionally, we asked for more details about the actions taken before the credits were lost, such as removing the license key and creating a new one, to better understand the issue and prevent similar problems in the future.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the dialog for fixing translation credits opens and closes immediately with no result. Despite the site being fully functional and translations intact, the credits are not syncing, and it prevents new content translation. Solution: 1. Ensure the site has 45904 credits available by flushing any cache memory. 2. Unregister the site, create a new site key, and register the site again. 3. If the problem persists, follow these troubleshooting steps: - Create a full site backup. - Update any outdated plugins or themes. - Flush any cache memory. - Deactivate all plugins, including WPML ones. - Activate a default WordPress theme, like Twenty Twenty. - Reactivate the WPML plugins. - Check if the issue is resolved. - If resolved, reactivate the theme and then other plugins one by one to identify the conflicting plugin.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
