Если данное решение не актуально или не помогло решить вашу проблему, мы рекомендуем открыть новый тикет поддержки. Также рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
Problem: You are using the WPML's Pay-as-you-go service for automatic translation and encountering errors where pages are not translated, yet credits are still being consumed, leading to increased translation costs. Solution: We have cleared your entire debt and canceled the Stripe invoice for 121.57 EUR to address the issue of double charging. You may now re-register for a Pay-as-you-go subscription to continue translating your site automatically. Our developers are currently investigating the cause of this problem to prevent future occurrences.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client expressed dissatisfaction with WPML promoting automatic translation services, feeling pressured to use them instead of manual translation. Solution: If you're experiencing similar concerns and prefer manual translation, we recommend you follow these steps: 1) Navigate to WPML > Translation Dashboard and ensure the "Translate Everything automatically" option is turned off. 2) In the Advanced Translation Editor, access the settings at the top right and disable the option "Translate all content automatically when the editor is opened". 3) Go to WPML > Translation Tools > Automatic translation engines and disable all automatic translation engines. 4) Check WPML > Translation Tools > Who can use Automatic Translation? and ensure that no admin or translator is enabled for automatic translation. These steps will help you avoid automatic translation and continue using manual methods. If this solution does not apply to your situation, or if it seems outdated, please check related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, feel free to open a new support ticket at WPML support forum.
Problem: You are trying to automatically translate products on your site using WPML, but you encounter an error stating that you do not have enough credits, even though you do. Solution: This issue typically occurs when WPML is not registered properly on your site. We recommend you follow these steps to resolve it: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by clicking the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found here: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. 6. Generate the key for your site and assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
