Problem: Der Kunde hat Schwierigkeiten, Deutsch (Österreich) als eigenständige Sprachvariante neben Deutsch (Deutschland) in WPML zu konfigurieren. Trotz korrekter Einstellung von Sprachcodes und Locale wird de-AT nicht korrekt als unabhängige Sprache erkannt, was Probleme bei der Zuordnung von Inhalten und der Funktion des Sprachumschalters verursacht. Solution: Wir empfehlen, die Konfiguration der Spracheinstellungen zu überprüfen und sicherzustellen, dass de-AT als Custom Language korrekt eingerichtet ist. Es sollte auch geprüft werden, ob es Konflikte mit Themes oder anderen Einstellungen gibt, die das Verhalten beeinflussen könnten. Zusätzlich sollte der WPML-Cache geleert und Permalinks neu gespeichert werden. Wenn das Problem weiterhin besteht, empfehlen wir, Screenshots oder Videos des Problems zu erstellen und an uns zu senden, um eine genauere Analyse zu ermöglichen.
Diese Lösung könnte aufgrund neuerer Updates oder spezifischer Konfigurationen Ihrer Website irrelevant sein. Wir empfehlen, die bekannten Probleme zu überprüfen, die Version des dauerhaften Fixes zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu öffnen. Besuchen Sie dazu unser Support-Forum.
Problem: The client experienced an issue with media translation where the translated text skipped to the next picture, affecting multiple images sourced from a dummy page. Solution: We explained the difference between 'connected media' and 'copied media'. 'Connected media' allows changes in Media Translation to affect all languages, whereas 'copied media' does not. To address the issue: 1. Disable the 'Automatically detect best options for translating image texts' in WPML > Settings > Media Translation if you prefer not to use this behavior. 2. For images already marked as 'Copied Media', translate the Alt Text through the Advanced Translation Editor while translating the page. 3. Test by adding new images to a new page to see if they are no longer marked as 'copied media'.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that their media library shows different numbers of items per language in WPML, specifically concerning PDF files uploaded to a custom meta field on a WooCommerce product that has been translated. Solution: We recommended checking the settings under WPML > Settings > Media Translation to ensure that the media synchronization feature is enabled, which helps in auto-detecting media that needs to be synced across translations. If the feature is disabled, there is an option for manual setup where the client can select all checkboxes for existing content and start the media synchronization process manually.
Additionally, we advised verifying the translation settings for the custom field named 'product_sheet' under WPML > Settings > Custom Fields Translation. If it is set to 'Ignore', it will not be translated. We suggested setting it to 'Copy' to use the same file across translations or 'Translate' if alternative files are uploaded for other languages.
If these steps do not resolve the issue, we offered further assistance by requesting admin access to take a closer look, ensuring that the client creates a backup before providing access.
For more detailed guidance, please refer to our documentation on Media Translation.
If the solution provided here does not apply or is outdated, we recommend opening a new support ticket. We also advise checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: You are noticing a large quantity of duplicated images in your media library and are concerned about performance issues. These duplicates appear in the English tab and are not assigned to anything. Solution: The duplication of entries in the media library is a normal behavior when using WPML, as it creates one entry per language for each media file to ensure that media appears correctly in all languages. However, WPML does not duplicate the physical media files but creates database connections for the necessary language information. To manage this efficiently, we recommend enabling the automatic detection of media for translation under WPML > Settings > Media Translation. This setting helps WPML to duplicate media texts only when necessary and during translation, thus avoiding unnecessary database space usage and ensuring that the correct texts are sent for translation. If you disable this option, you will need to manage media settings manually, which might lead to unnecessary duplication and potential issues in the Translation Editor and on the front-end. For more detailed guidance, please visit: WPML Media Translation documentation. Additionally, if you are looking to clean up your media library from previously duplicated entries, you might consider using a plugin like Media Cleaner. Ensure you back up your site before running any cleanup processes.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
