WCML

Problem:
The client is unable to find category descriptions in the String Translation section of WPML for translation purposes.
Solution:
If you're experiencing issues with translating category descriptions because they do not appear in the String Translation section, we recommend using the Taxonomy Translation. Here's how you can do it:
1. Navigate to WPML → Taxonomy Translation.
2. Select the taxonomy you need to translate, such as Categories.
3. Locate the category and add your translations directly within this interface.
This method is specifically designed for translating items like category names and descriptions, providing a clearer and more direct way to manage these translations compared to the String Translation section.
If the category descriptions still do not appear or if there are any discrepancies, please do not hesitate to contact us for further assistance. We also suggest checking out a related discussion on this topic at https://wpml.org/forums/topic/where-to-translate-category-description-text/.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:

You are encountering an error message on your WooCommerce site due to some taxonomies being set as untranslatable, which affects the functionality of a multilingual setup.

Solution:

To resolve this issue, we recommend the following steps:

1) Ensure you have a recent backup of your site.
2) Navigate to WPML >> Settings >> Taxonomies Translation.
3) Set the following items to Translatable:
- product_cat (Product categories)
- product_tag (Product tags)
- product_type
- Any attributes (like pa_color, pa_size)
4) Click Save.
5) Go to Settings >> Permalinks and click Save Changes (do not change anything).

For more details, you can refer to a related issue in our forum: here.

If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.

Problem:
You are experiencing an issue where your WooCommerce order displays a variation with 2 additional individuals, but the variation ID shows 0 additional individuals. This discrepancy occurs only when the WPML plugin is enabled.
Solution:
We recommend checking if the attribute for the variation is set to 0. This is a known issue with WPML where product variations containing a '0' term attribute display incorrect details. You can find a workaround for this issue on our errata page: Product Variations Containing a '0' Term Attribute Display Incorrect Prices on Translations.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.

Problem:
After installing WPML and WooCommerce Multilingual, all variable products changed to grouped products and lost their prices and variations.
Solution:
1. Remove all entries in

icl_translations

where the type is

tax_product_type

using the SQL query:

DELETE FROM `m7ug_icl_translations` WHERE `element_type` = 'tax_product_type';

2. Update WPML to the latest version.
3. Complete the WPML setup.
4. Run the troubleshooting function from WPML by navigating to WPML>Support> Troubleshooting > Set language information.
5. Update the product only if necessary.

If the issue persists or if this solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.