The client was experiencing an issue where the Translations Queue in WPML was not loading, displaying a blank page instead of a list of translations pending review.
Solution:
We recommended checking with the hosting provider for potential issues. The client contacted their hosting provider, WPMUDEV, who suggested clearing both the object cache and the static server cache. After performing these steps, the issue was resolved, and the Translations Queue began to function correctly again.
If you're experiencing a similar issue, we recommend trying to clear your site's cache. If the problem persists, please visit our support forum for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not apply to your case, or if it becomes outdated, please open a new support ticket.
Problem: The client was experiencing an issue where two links in a translation box on their website were not saving and locking correctly. This problem prevented the translation progress bar from showing 100%, instead displaying only 4% in orange without a corresponding bar. Solution: While preparing to provide access for further investigation by our team, the client rechecked the issue and found that it had resolved itself, with the translation bar now correctly showing 100% and allowing publication.
If you're experiencing a similar issue, we recommend double-checking the functionality after some time or after a refresh, as some issues may resolve on their own. However, if the problem persists, please do not hesitate to open a new support ticket with us. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
