Problem: The client installed the WPML Media Translation plugin, but it was not fully functional. The plugin appeared as active, but the Media Translation settings were missing, and it was not recognized as installed under WPML > Support. Additionally, new media were not found. Solution: We confirmed that the WPML Media Translation plugin was installed and activated. We recommended increasing the
WP_MEMORY_LIMIT
in
wp-config.php
from 40MB to 256MB, which the client completed. We then advised the client to deactivate and reactivate the plugin after updating the memory limit. We also cleared the WPML cache via WPML → Support → Troubleshooting.
If you're experiencing similar issues, we recommend trying these steps. However, this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
