Problem:
The client is experiencing issues with archive pages loading incorrectly in the Arabic version of their website. Posts initially load to the right and then shift to the left. This behavior does not occur on the English version of the site, and persists even when all plugins except Avada and WPML are disabled. Solution:
We suggested that the problem might be related to the theme's handling of RTL (Right-to-Left) styles rather than an issue with WPML. To test this theory, we recommended deactivating WPML and setting the Arabic language in Settings → General to see if the issue persists. If the problem is confirmed to be theme-related, we advised considering the addition of a loader to the website to ensure pages are fully loaded before being displayed.
Additionally, we asked the client to check the Avada theme settings for the Arabic language to ensure that there are no discrepancies between the settings for the Arabic and English versions. We requested that the client provide detailed feedback or a screencast to pinpoint the exact issue if it continues after checking the settings.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is using the WP Editor to translate posts and pages from English to Arabic and notices that there are 20 pages of queued translations in the WPML Translation tab, despite the fact that these have already been translated. The client is concerned about why these are showing up and if there are any negative impacts or if they can be ignored.
Solution: We explained that the "Translations" section in WPML is designed to give a comprehensive overview of the translation status for all content. It allows users to see which translations need updates, view completed translations, edit translations, and manage translation jobs. We reassured the client that the pages listed in that section do not have any negative impact on the site. However, we advised paying attention to any translations marked as "Needs Update" and to update them as necessary. Other than that, the client can ignore the rest of the list without concern.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If after checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins, the problem persists, we highly recommend opening a new support ticket. For further assistance, please visit our support forum.
Problem: If you're experiencing issues with creating a new layout in the Avada theme library while using the WPML plugin, such as the layout not appearing in the Avada builder after saving it to the library, we understand this can be frustrating. Solution: We recommend trying to replicate the issue on a sandbox site that we've provided. This site already has WPML and Avada installed, so you can easily determine if the problem persists in a clean environment. Here are the steps to follow: 1. Log in to the sandbox site provided by us. 2. Attempt to create and save a new layout to the library using the Avada builder. 3. Check if the layout appears in the Avada builder when trying to re-import it. If you're unable to replicate the issue on the sandbox site, it suggests that the problem may be specific to your site's environment. In such cases, it could be a conflict with another plugin or a server-side issue, such as security settings.
If this solution doesn't look relevant or if you continue to face the issue, please open a new support ticket with us, and we'll be glad to assist you further.
