it@dnbf.org

Problem:
The client was experiencing an issue where the icon behind the page title in the WordPress back-end page list would keep spinning after attempting to translate a page, indicating that the translation was not completing. This problem occurred on both the production and staging sites, even after restoring backups and updating the WPML plugin.

Solution:
We suggested that the issue might be related to the Avada theme layouts. It was possible that the layouts were created in a language that was later changed or deactivated. The client discovered that by creating a new layout and translating it, there was no issue. Further testing revealed that the problem was specific to the page representing the front page. By cloning the front page, creating a new one, and deleting the old front page, the translation issues were resolved, and everything started to work perfectly again.

If you're experiencing a similar issue, we recommend trying the following steps:
1. Create a new layout and translate it to see if the problem persists.
2. If the issue is specific to a particular page, try cloning that page, creating a new one, and then deleting the old page.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.