Problem: The client is considering adding the AI Translation tool to their WPML account and requested documents such as SOC2 Certification, GAI/AI Technical, and ISO 27001. They also inquired about initiating an NDA and MSA with WPML. Solution: We informed the client that WPML does not hold SOC 2 or ISO/IEC 27001 certifications. However, we follow robust security and privacy practices to protect customer data. The AI Translation feature connects the site to third-party AI translation providers, and any content submitted for translation is processed according to the provider's security and privacy policies. We do not use the translated content to train AI models nor retain it beyond what is necessary to provide the service. We can provide a high-level technical explanation of the AI Translation workflow and data flows, along with references to the security and privacy documentation of the supported AI providers. Additionally, WPML does not offer custom versions of its Terms of Service or NDAs, as all customers adhere to the standard Terms of Service and Data Processing Agreement (DPA) available on our website.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
