carstenM-14

Problem:
The client is experiencing issues with a stuck translation process and cannot access the translation queue, resulting in a blank page in the backend.
Solution:
1. If you're experiencing a stuck translation process, we recommend sending the page or post for translation again, as this often resolves the issue. Please follow the instructions in our guide: How to edit a stuck page based on your chosen translation mode.
2. If the translation job appears to be stuck even after it's 100% completed, try clearing the site's caches, as caching can sometimes delay the update of translation status.
3. If the problem persists, locate the stuck translation job in the "WPML > Translation Management > Jobs" section and cancel or delete it from there.
open a new support ticket with us.