fabienm-10

Problem:
The client encountered a PHP Fatal error related to the WPML plugin after reverting to a previous version of their database, which reset the Wordfence security plugin settings.
Solution:
We suggested that the error might be a false positive caused by the server's firewall. We recommended that the client contact their server provider to whitelist our plugin to prevent the firewall from blocking it. Additionally, we asked the client to whitelist the following IP addresses:

• https://api.wpml.org/ 74.50.57.24
• http://d2salfytceyqoe.cloudfront.net/ 54.230.11.118
• https://api.toolset.com/ 52.200.8.253
• http://d7j863fr5jhrr.cloudfront.net/ 54.230.11.56

We also requested access to the client's site to install the Duplicator plugin and download a copy for testing in different environments.

If this solution doesn't look relevant, please open a new support ticket.