Problem: The client is trying to edit a few menu items that are auto-translated and synced but is facing issues due to the automatic sync feature. Solution: We recommend the following steps to edit the translated menus: 1. Go to Appearance -> Menus. 2. Switch the language from the top admin bar. 3. Select the translated menu. 4. Edit it and save.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Problem: The client is trying to translate their website into multiple languages but is encountering issues with ACF fields not being copied correctly. This results in some pages and code not functioning properly, and the client has to manually copy and create new fields for each language.
Solution: 1. Navigate to WPML → Settings and scroll down to the Post Types Translation section. 2. Find the Field Groups post type and set it to 'Not translatable'. 3. Go to ACF and follow the steps provided in the WPML documentation to translate the ACF fields for the same fields across different languages. You can find the guide here: Translating ACF sites with WPML.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
