Problem: The client was experiencing a 404 error when trying to access a translated post on a website using a toolset plugin with a custom post type. Despite trying to save the permalinks in the settings, the issue persisted. Solution: We discovered that the issue was due to incorrect slug settings in the 'WPML settings' page, which added an extra '/he/' to the URL. We recommended the client to remove this erroneous part from the URL settings. After making this adjustment, the website began to function normally.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
