Problem: Some pages are not updating their translation status. Solution: First, ensure you are using the latest version of WPML and update if necessary, including any WPML addon plugins. Then, follow these steps: 1. Go to WP-Admin -> WPML -> Translation Management -> Jobs and cancel the job for the pages you're having issues with. 2. Navigate to WP-Admin -> WPML -> Translations and click on "Resign" for the problematic pages. 3. Edit the primary language page by making a small change to the title (e.g., adding a "+" sign). Then, attempt to edit the secondary language page. * Note: Please ensure you have a full backup of your website before making any updates or changes to prevent potential data loss.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client was unable to save the homepage and encountered errors related to WPML and translation jobs.
Solution: We recommended the client to take the following steps: 1. Ensure a full backup of the website and database. 2. Deactivate all plugins except WPML and its addons to check for the issue. 3. Reactivate each plugin one by one, checking the issue after each activation to identify any conflicts. 4. If the issue persists, repeat the steps with a default WordPress theme.
The client resolved the issue by removing translation jobs that were still present, possibly due to removing a translator without canceling their jobs.
If you're experiencing similar issues, we recommend you follow the steps outlined above. However, if the solution does not apply to your case, or if it's outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket with us for further assistance.
Problem: The client reported that the menu language switcher was not showing on their website, even though they had added it as the last item in the menu and also as an Elementor widget. The switcher was only visible in the footer.
Solution: Upon investigation, we discovered that the Language Switcher was set to display on the wrong menu. We corrected this by selecting the appropriate menu called "Testing" in WPML -> Languages -> Menu language switcher, which resolved the problem.
If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us.
