Problem: If you're experiencing an issue where users with the Editor role are unable to edit any content on your site, and you've confirmed that standard WordPress capabilities for the Editor role are intact. Solution: We recommend checking if the Editor role has the
edit_private_posts
and
edit_published_posts
capabilities enabled. If not, you can enable these capabilities using a plugin like User Role Editor. This has resolved similar issues for other clients and can serve as a temporary fix.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing an issue where users with the Editor role are unable to edit any content on the site, including both original language content and translations. This problem persists even after deactivating all non-WPML plugins and confirming that standard WordPress capabilities for the Editor role are intact. Solution: We recommend checking the WPML settings to ensure that the Advanced Translation Editor does not have any specific restrictions that might affect the Editor role. Additionally, try reverting to the Classic Translation Editor to see if this resolves the issue. If the problem continues, it might be due to a specific configuration or a bug in the current WPML version you are using.
Since this issue might be outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to view the Translation Dashboard on your site but encounter an error message indicating that the REST API test endpoint is not responding correctly, despite it being valid when tested. Solution: We moved your site to a minimal environment, switching the theme to 2024 and deactivating all plugins except WPML. This process helped us identify that the WP-Ban plugin (https://wordpress.org/plugins/wp-ban/) is causing the issue. This plugin has not been tested with the latest three major releases of WordPress and is not officially compatible with WPML. We recommend deactivating the WP-Ban plugin to resolve the error.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
