Problem: The client is experiencing an issue where changes made in "WPML > Settings > Custom Fields translation" are not being saved. This problem is occurring on sites cloned from another site that was translated successfully. The custom fields are from Metabox and defined in the theme code. Additionally, switching to the Advanced Translation Editor (ATE) results in a persistent message about a new site address.
Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML > Support > Troubleshooting and look for the "Force ATE" button to ensure that ATE is activated. 2. Return to WPML > Settings and confirm that ATE is selected as the translation editor. 3. Allow some time for WPML to update the translation preferences and populate all fields correctly.
If these steps do not resolve the issue or if the solution provided here is outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
