Problem: The client was unable to locate the translation options for specific Divi design pages, specifically the newsletter and thank you pages on their website. Solution: We identified the correct templates for the client's pages. For the newsletter page, the template can be accessed here: Newsletter Page Template. Similarly, for the thank you page, the template is available at: Thank You Page Template. To find these templates, we manually checked the list of templates under: Template List.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current situation, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to translate the 404 page and another custom page created using the Divi builder, as these pages are not directly accessible or listed as typical WordPress pages. Solution: If you're experiencing issues with translating a 404 page or any other custom page created with the Divi builder, we recommend the following steps: 1. Access the specific page settings in the Divi builder. For the 404 page, you can directly edit it by visiting: https://majacronert.com/wp-admin/post.php?post=7278&action=edit&lang=en 2. To check how the 404 page appears currently, you can visit: https://majacronert.com/4sadf If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is unable to see the content designed with Divi Builder when attempting to translate a page using WPML. Only the page title appears, and changing custom field translations only displays the code names of the content. Solution: 1. Edit the Default Language Page: * Navigate to the original page in the default language and edit it using the Classic Editor to ensure all elements are recognized. 2. Trigger a Page Update: * Make a minor temporary change, like adding a space in the page title, and update the page. 3. Revert the Temporary Change: * Remove the temporary change and update the page again. This forces a re-scan of the content. 4. Confirm Custom Field Settings: * Check under WPML → Settings and ensure all fields starting with '_et_pb_' are set to 'Translate'. Save any changes. 5. Clear WPML Cache: * Go to WPML → Support and click on 'Troubleshooting'. Then, clear the cache in WPML. 6. Attempt Translation Again: * Try translating the page again by clicking the plus icon next to your target language.
If these steps do not resolve the issue, it may be due to other factors or the solution might be outdated. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that while the English version of their portfolio page displayed images correctly, the Swedish version did not show any images. Solution: We checked the client's site and found that the images were appearing correctly in both the English and Swedish versions of the portfolio page. It seems the issue resolved itself, possibly due to a caching problem or a delay in updates being reflected on the site.
If you're experiencing similar issues with images not appearing in translated versions of your pages, we recommend clearing your site's cache and ensuring that all translations are fully published. Additionally, verify that your media translation settings are configured correctly in WPML.
If the problem persists, please visit our support forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
