Problem: The client reported that a specific product was not appearing correctly on their website, even though other products were fixed. The issue persisted in both the translated and primary language versions of the product page. Solution: We first suggested deactivating the WPML plugin to determine if the issue was related to WPML or another plugin. After deactivation, the problem still occurred, indicating a potential conflict with another third-party plugin. We then recommended deleting the problematic product and recreating it from scratch. After recreating and retranslating the product, the client should check if the issue still persists.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that their website logo was not appearing in any language after changing the 'ts_logo' setting to not translatable. Additionally, they experienced issues with images not showing on product pages. Solution: 1. We recommended updating WPML plugins to ensure all bug fixes and improvements are applied: - Navigate to Plugins → Add New Plugin in the WordPress dashboard. - Click on the Commercial tab and then the Check for updates button. - Update WPML Multilingual CMS and WPML Multilingual & Multicurrency for WooCommerce. 2. We adjusted the 'ts_logo' translation preference to ensure it's correctly configured. 3. We suggested running the image regeneration tool to fix issues with images not displaying on product pages. You can find this tool at Image Regeneration Tool.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client was experiencing issues with the layout being disrupted when switching to English on their Elementor-built pages, specifically the homepage and header. After attempting to resolve these issues, the client encountered a critical error that made the site inaccessible, along with 404 errors on WooCommerce pages. Solution: 1. Update the Original Homepage and Its Translation: - Navigate to WordPress admin, go to Pages, and edit the original homepage. Make a minor change or simply update to force WPML to re-synchronize the Elementor data. 2. Check WPML's Elementor Translation Settings: - Go to WPML → Settings and ensure Elementor is set to handle translations. 3. Clear Caches: - Clear all site and server caches to ensure updates are visible. 4. Translate the Header Template and Check String Translation for the Logo: - Use WPML's Translation Dashboard to translate the header template and use String Translation for elements like the logo. 5. Manually Edit the Translated Header: - If necessary, manually adjust the translated header in Elementor. 6. Address the Critical Error and 404 Issues: - Check WPML WooCommerce Multilingual setup and verify page status and endpoints. Review error logs and restore from a backup if necessary.
If these steps do not resolve the issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
