Problem: The client reported a price discrepancy on their website where the Essential Grid displays a higher price for a product ('Cocktail slim ear cuff') on the product archive page than on its single product page. Despite the correct lower price showing on the single product page, the archive page displayed the price incorrectly. Solution: We analyzed the issue and found that custom code added to the site's functions.php file was intended to display only the minimum price of product variations. We replicated the setup in a sandbox environment and a local copy, where the product displayed the correct price. We recommended the client to duplicate the problematic product on their live site, as this resolved the issue in our tests. If duplicating the product does not resolve the issue, it might be due to the custom code or other site-specific configurations.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client is experiencing issues with translating products using WPML. Specifically, the English version of a product does not display variations and prices correctly, and the first dropdown does not function as expected. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Create a full site backup. 2. Update the WPML plugins to the latest version by navigating to Plugin -> Add new -> Commercial tab. 3. Update any other outdated plugins or themes. 4. Flush any cache memory that might exist. 5. Run the troubleshooting steps related to the variations as described in this guide: WPML Troubleshooting Options.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
