Problem: The client was experiencing an issue where items added to the cart on their multilingual website were disappearing within seconds. This problem was occurring in every language except the default (German). The issue was suspected to be related to AJAX operations when Astra Pro plugin was enabled, which altered the cart functionality. Solution: We recommended checking the WPML settings specifically for: 1. 'Make themes work multilingual' >> 'Adjust IDs for multilingual functionality' 2. 'Language filtering for AJAX operations' >> 'Store a language cookie to support language filtering for AJAX' These settings are crucial for ensuring AJAX requests are handled correctly in a multilingual setup. Additionally, we enabled debug information to gather more insights and provided a link for the client to provide this information securely (http://wpml.org/faq/provide-debug-information-faster-support/). If the issue persists or the solution provided here is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an issue where the media translation list view in WPML is empty despite indicating that items are available, it might be due to a plugin conflict. Solution: We recommend deactivating all third-party plugins and then reactivating them one by one. This step-by-step approach helps identify the specific plugin causing the conflict. Once identified, you can choose to either replace the conflicting plugin with an alternative or contact the plugin developer for a possible solution.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
