Problem: The client mistakenly set a large number of strings to translate, resulting in the loss of about 9,000 credits without confirmation, and the page timed out. The client was unsure which strings were translated and needed a way to recover these credits. Solution: We reviewed the translation jobs on the Automatic Translation Server and confirmed that no strings were mistakenly translated. After understanding the situation, we processed a refund of 9,000 credits to the client's prepaid account. We recommend checking your account to confirm the credit refund.
If this solution does not apply to your situation, or if it seems outdated, please visit our known issues page and ensure you have the latest versions of themes and plugins installed. If the issue persists, we highly recommend opening a new support ticket here.
Problem: You are trying to change the language and update the translation for the home page but are encountering issues where the header is removed, displaying an old style, and old texts are still showing. Solution: We recommend updating the page translation. First, slightly modify the original page and save it. Then, navigate to the WPML translation editor and complete the translation. If the issue persists, please send us screenshots of your actions and details on how the header was created.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, do not hesitate to open a new support ticket at WPML support forum.
