Problem: The client is using LightspeedHQ to manage stocks between their physical store and WooCommerce webshop, which has been translated into English and German using WPML. They noticed that orders placed on the translated versions of the site are not being synced to the LightspeedHQ system. This issue arises because WPML creates duplicates of products for each translation, each with different product IDs, which LightspeedHQ does not support. Solution: We suggested verifying the REST API responses from the client's website to ensure they are correct and can be retrieved properly in both languages. We recommended exploring the use of a dedicated plugin that supports WPML and can handle translated products. Two potential plugins to consider are:
If these plugins do not resolve the issue, we advised checking with the plugin authors to confirm whether their solutions support the needed functionality and how they process the data. Additionally, we confirmed that WPML's behavior of creating new product IDs for translations is standard and cannot be adjusted.
If this solution does not apply or is outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
