Problem: If you're experiencing issues where your translated WooCommerce checkout text is not displaying on the checkout page, it might be due to a theme or plugin conflict.
Solution: We recommend following these steps to identify and resolve the issue: 1) Ensure you have a full backup of your site and database. 2) Deactivate all plugins except for WPML, String Translation, WooCommerce, and WCML. 3) Switch to a standard WordPress theme, such as 2024, and check if the issue persists. 4) Reactivate your plugins one by one, checking the checkout page after each to identify any conflicts. 5) If the issue resolves with all plugins activated, switch back to your original theme (e.g., Astra) to see if the theme is causing the conflict. Additionally, if you are using Elementor and have assigned a template to the checkout page, ensure that it is fully translated and published. For more details on translating Elementor content, visit https://wpml.org/documentation/plugins-compatibility/elementor/.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to add a translated variable product to the basket, even though it works in the default language. Solution: 1. We recommend updating your current theme, its plugins, and WordPress to the latest versions. 2. Check if the issue persists with a new product. 3. If the problem continues, we may need temporary access (wp-admin and FTP) to your site, preferably to a test site where the problem has been replicated, to provide better assistance.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client is trying to submit a product review in Slovak language on their WooCommerce site, but the option to leave a review is only available in the English version. Solution: 1. We asked the client to provide debug information to better understand the issue by following this documentation: http://wpml.org/faq/provide-debug-information-faster-support/. 2. We recommended that the client ensure their theme and WordPress are updated to the latest versions. 3. We suggested that the client test the issue with only WPML, WooCommerce, and WooCommerce Multilingual plugins activated to see if the problem persists. We also emphasized the importance of backing up the database before making any updates. 4. We advised against turning off plugins on a live site if the client does not have a staging site or the ability to restore the site.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please do not hesitate to open a new support ticket. You can reach the WPML support forum here: https://wpml.org/forums/forum/english-support/.
