trineR-6

Problem:
The client was experiencing an "access denied" message when trying to edit pages on a staging site after moving their servers to Azure. The issue occurred with any type of content related to languages and was present even when changing the language in the backend. The error 'TypeError: l(...).sortable is not a function' was also encountered.

Solution:
We first asked the client to confirm if the problem was with translated content only and to provide more details about the content types affected. We also requested debug information for further investigation. Upon reviewing the situation, we found that deactivating the "WP File Manager" plugin resolved the "access denied" issue. We then advised the client that the 'TypeError' issue was likely caused by other third-party plugins and recommended updating all outdated plugins to resolve the problem. We confirmed that this error was unrelated to WPML.

Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If you're still facing issues, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.