Problem: The client is trying to translate FluentForm IDs using WPML with different IDs for French and English versions, managed through Divi builder. The client faced issues where the FluentForm ID was not appearing in the 'Edit translation' section and was incorrectly modified in the source language upon updates. Solution: 1. Add the following XML configuration to WPML > Settings > Custom XML Configuration:
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<wpml-config>
<shortcodes>
<shortcode>
<tag>fluentform</tag>
<attributes>
<attribute>id</attribute>
</attributes>
</shortcode>
</shortcodes>
</wpml-config>
2. Insert this code at the top of your theme's functions.php file to make the form ID translatable:
3. Make a minor edit to the page where the shortcode is used to refresh WPML elements. 4. Search for the form ID using the search bar in the translation editor.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client reported a delay in the automatic translation updates for their product descriptions. The English version of the product description was not updated even after seven days since the original content was updated. Solution: 1. We identified that the translation might have gotten stuck. We made changes to the page title and retranslated the page, which resolved the issue. 2. We suggested checking for any plugin conflicts or server-related issues that might be causing the delay. 3. We recommended updating all WPML plugins to the latest version after ensuring a backup is in place. This can be done by navigating to WP > Plugins > Add New > Commercial Tab, selecting the WPML plugins, and updating them. 4. We provided steps to manually resync the translations: - Edit the primary language page and click on update. - Allow the system to resync the English translation and show a review translation option. - Review the English translations and click "Accept Translations". - Now, editing the English language page should be possible.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are trying to edit a translation but are being redirected to your admin dashboard instead of the translation editing page. Solution: We recommend running the troubleshooting option "Set Translation Information". You can find this by navigating to WPML > Support > Troubleshooting in your admin dashboard. This should resolve the redirection issue. Please verify if the problem persists after performing these steps.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are trying to translate a page into English but cannot see the English translation option, only the French version is available. Solution: If you're experiencing this issue, it might be related to the Object Cache Pro plugin, which has known compatibility issues with WPML. We recommend checking the specific errata page for more details: https://wpml.org/errata/object-cache-pro-various-issues/. Additionally, a workaround that could resolve the issue is available here: https://wpml.org/forums/topic/object-cache-pro-causing-wpml-issues/page/2/#post-14302565. Please ensure to back up your database before implementing any changes.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate an English page but the 'Edit Translation' option is not available, and the English page is displaying in French. Solution: We have identified that you have selected 'WordPress Editor' for your translations. To access the 'Edit Translation' option, you need to switch to the WPML Translation Editor. This change should resolve the issue of the missing 'Edit Translation' button and ensure the correct language display for your page.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You've updated text and carousel images in the French version of several Divi layouts, but these changes are not reflected in the English translation. Additionally, changes to the tab order in the Divi layouts are not updated in the English version. Solution: We recommend checking the translation status of the updated sections in your Divi layouts. Please visit the following URLs to ensure that the sections containing these strings are translated:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
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