Problem:
The user encounters difficulty translating the post SLUG in WordPress using WPML's Advanced Translation Editor. The SLUG is not visible in the translation panel despite enabling all settings in WPML.
Solution:
I advised the user to:
Create a test post and attempt to send it for translation to check if the SLUG appears.
If using ATE for translations, utilize the function mentioned here: Link to ensure the SLUG is included in the content for translation.
Manually input the SLUG in the post edit page's 'Options' panel and then update the translation.
Problema:
¿Cuál es la mejor manera o al menos la más correcta de traducir un menú en WPML? Solución:
Para traducir un menú en WPML, recomendamos seguir la documentación que proporcionamos. Aquí tienes el enlace a la guía de inicio para la traducción de menús: Traducción de menús. Si después de consultar la documentación sigues teniendo dudas o problemas, no dudes en abrir un nuevo ticket de soporte.
Problema:
El cliente tiene una tienda online bilingüe y desea cambiar el slug de la URL de las categorías de productos para que cuando se visualice en inglés, la estructura sea
dominio.com/list/producto
. Sin embargo, al intentar modificar el slug en WPML, los cambios no se guardan ni se aplica la traducción deseada.
Solución:
Si estás experimentando este problema, te recomendamos seguir estos pasos:
1. Ve a WPML --> Configuración --> Traducción de taxonomías.
2. Busca 'Categorías del producto' (product_cat).
3. Haz clic en "Establecer diferentes slugs en diferentes idiomas para Categorías del producto".
4. Añade 'List' como el slug para el idioma inglés.
Con estos pasos, deberías poder configurar correctamente el slug en inglés para las categorías de productos. Si esta solución no parece relevante o si sigues teniendo problemas, por favor, abre un nuevo ticket de soporte.
Problem: If you're trying to update the translation for a blog post and after saving and exiting nothing happens, with the translation status showing a cog icon (indicating translation not started) and the article remains unsaved. Solution: First, ensure you have a backup of your website. Then, follow these steps: 1. Navigate to WPML -> Support in your admin dashboard. 2. Click the "troubleshooting" link below the plugin versions list. 3. In the "Clean up" section, perform the following actions:
Clear the cache in WPML
Remove ghost entries from the translation tables
Fix element_type collation
Synchronize local job ids with ATE jobs
Synchronize translators and translation managers with ATE
Set language information
Fix post type assignment for translations
After completing these steps, try to translate the pages again.
If the issue persists and new content posts correctly, it's likely that the database entry for the problematic post is corrupted. In this case, delete the post and its translations and recreate them from scratch.
Problem:
I am attempting to translate the footer of my website from Spanish to English using the Sober theme. However, when I navigate to Appearance -> Customize -> Footer, the text I want to translate doesn't appear in the string translation section.
Solution:
I advised the user to follow the steps outlined in this guide to locate and translate the specific strings that are not appearing in the string translation page: String Translation - Finding Strings That Don't Appear on the String Translation Page
Problem:
I am trying to activate my WPML Multilingual Agency plan, but I can't complete the activation on my website "magichoney.com." I expected to see the plan activated, but it wasn't working as expected.
Solution:
I asked for the version of WPML installed on the site and guided the user through specific steps:
- Removed the site registration on the WPML account page.
- Deleted the WPML registration in the WordPress dashboard under Plugins -> Add New -> Commercial tab.
- Re-registered the site from the link provided.
After completing these steps, the issue was resolved, and the plan was successfully activated.
