Problem: You have changed your site's URL and updated it in your WPML account, but you encounter an error message indicating that WPML cannot update its records with the new URL. Additionally, you are concerned about losing your translation credits after the URL change. Solution: To resolve the URL change issue and ensure your translation credits are preserved, follow these steps: 1. Go to your account page at https://wpml.org/account/sites/ 2. Delete the license key associated with the site. 3. Navigate to Plugins -> Add New -> Commercial tab. 4. Click on 'Unregister WPML from this site'. 5. Click on 'Register WPML'. 6. Click on 'Get a license key for this site'. 7. Register the site and enter the new license key. After these steps, if your translation credits do not automatically transfer to the new domain, we will manually transfer them for you.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
