Problema: Dopo aver trasferito il sito da un dominio di test a un nuovo dominio, l'aggiornamento di WPML fallisce e appare un messaggio che indica l'impossibilità di connettersi a wpml.org. Soluzione: Se stai riscontrando questo problema, ti consigliamo di annullare la registrazione di WPML dal vecchio sito e creare una nuova licenza per il nuovo dominio. Puoi farlo andando in Plugin > Aggiungi nuovo > Commerciale. Dopo aver cambiato la licenza, dovresti essere in grado di aggiornare WPML senza problemi. Le traduzioni esistenti, essendo salvate nel database, non verranno perse anche se disinstalli o riregistri WPML.
Se questa soluzione non dovesse essere più rilevante, perché potrebbe essere superata o non applicabile al tuo caso, ti invitiamo a consultare la pagina dei problemi noti e a verificare che tu abbia installato le versioni più recenti dei temi e dei plugin. In caso di ulteriori difficoltà, ti consigliamo di aprire un nuovo ticket di supporto sul forum di supporto WPML.
Problem: The client is currently using an inactive WPML account on the site teethan.com and has requested deactivation and a refund for the service. They wish to switch from the old account to a new one and register WPML on the site. A message in WordPress indicates that the WPML plugin being used has not been paid for, and after receiving a refund, the plugin must be removed. The client is unable to access the new account and re-register the site. Solution: We recommend going to Plugins > Add New > Commercial in your WordPress dashboard. From there, you can remove the old license and enter the new one. This action will not affect your translations.
Please note that this solution might be outdated or not applicable to your specific case. If this does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is trying to display languages in the footer menu of their website, similar to another website. They are experiencing an issue where they need to click 2-3 times on the language switcher before being redirected to the selected language, and sometimes it doesn't work at all. Solution: We noticed a delay in the page loading after clicking the language switcher, which might cause the impression that the link isn't responsive immediately. This could be due to the session data being transferred between domains when switching languages. We recommend the following steps to address this issue: 1. Navigate to WPML > Languages. 2. In the Language URL format section, find the option to pass session data through a language switcher and select "Disable this feature". 3. Save the changes. 4. Resave the permalink structure by going to Settings > Permalinks. 5. Clear the caches from your site and browser. After performing these steps, check if the issue persists.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with the new ATE redesign where the hover-line colors for translation fields are uniform, making it difficult to distinguish between automatically translated fields and those approved for translation. Previously, these were indicated by different colors which matched the progress bar at the bottom of the ATE window. Solution: We have updated the Advanced Translation Editor to address this issue. The color meanings are now as follows: - Blue: Translated fields - Dotted blue: Translated by automatic translation, might need review - Solid blue: Translated either by the translator or from translation memory - Yellow: Draft - Light grey in Gen3 (black in Gen2): Not translated We have removed the purple color, which indicated changes not saved on the ATE server, as we now autosave every time the user changes focus.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: Wenn Sie ein Produkt von Deutsch nach Englisch übersetzt haben und die englische Übersetzung mit dem falschen Template angezeigt wird (Single-Page-Template statt Single-Product-Template), während die russische Übersetzung korrekt angezeigt wird. Lösung: Überprüfen Sie Ihre Templates in der englischen Version. Suchen Sie nach dem Template mit dem Namen "Single". Es könnte sein, dass dieses Template als Entwurf definiert ist. Ändern Sie den Status des Templates auf veröffentlicht, damit Ihre Produkte dieses Template verwenden können. In anderen Sprachen tritt dieses Problem möglicherweise nicht auf, da sie als Fallback das deutsche Template verwenden.
Sollte diese Lösung für Sie nicht relevant sein, weil sie veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
