Issue: You are trying to translate a page and you are receiving an error message saying: 'WPML attempted to translate this page three times and failed'. Solution: The issue was caused by a fatal error during the page translation process due to a theme custom field, _fusion, being incorrectly set to "Translate" instead of "Copy". To resolve this, we have changed this setting in WPML → Settings → Custom Field Translation to "Copy" as it does not contain information that requires translation. Additionally, we canceled the pending translations in WPML → Translation Management → Jobs, made some minor adjustments to the original page titled "Natural Therapies", and then navigated to the translation editor to complete the translation.
If this solution doesn't resolve your issue or doesn't seem to be relevant because it's outdated or doesn't apply to your case, we recommend opening a new support ticket. We also suggest reviewing the known issues, checking the version of the permanent fix, and confirming that you have the latest versions of themes and plugins installed. For additional assistance, please visit our support forum.
Problema: Você está tentando fazer uma tradução para o português usando o WPML, mas após salvar, não consegue abrir a tradução e nada aparece em 'translation jobs' para que possa deletar e começar de novo. Solução: Primeiro, tente atualizar a tradução da página fazendo uma pequena modificação na página original, salve-a e depois vá para o editor de tradução do WPML. Verifique também se o trabalho de tradução aparece em WPML → Translation Management → Translation Jobs. Se essas etapas não resolverem o problema, recomendamos que verifique os problemas conhecidos relacionados, verifique a versão da correção permanente e confirme que você instalou as versões mais recentes de temas e plugins.
Se o problema persistir, sugerimos que abra um novo ticket de suporte. Para assistência adicional, visite nosso fórum de suporte.
Problem: Stai cercando di tradurre una nuova pagina su un sito precedentemente collegato a WPML, ma incontri un problema di caricamento continuo con messaggi come 'Controllo il contenuto...' e 'Ci siamo quasi! Sto preparando il tuo editor...'. Solution: 1. Abbiamo risolto un problema con l'Editor di Traduzione Avanzato. Ti invitiamo a riprovare la traduzione per verificare se il problema persiste. 2. Se stai utilizzando widget di Elementor che non si traducono perché provengono dal tema, dovrai generare il codice XML seguendo la documentazione su https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/. 3. Per problemi con il selettore di lingua causati dal tema, prova a cambiare tema o aggiungi il seguente codice CSS:
Se la soluzione proposta non risolve il problema o se il problema è diverso, ti consigliamo di aprire un nuovo ticket di supporto. Ti consigliamo inoltre di verificare le questioni note, di verificare la versione della correzione permanente e di confermare che hai installato le ultime versioni di temi e plugin.
Problem: If you're experiencing issues with automatic translations for 'other strings' not working on a subsite within a WPML-powered multisite network, and encountering errors such as 'Service Unavailable' or 'Api error missing resource: No sitekey found for this website', it might be due to a site key issue. Solution: We recommend following these steps: 1. Ensure that each subsite has its own site key. If unsure, create a new site key specifically for the subsite. 2. Visit https://wpml.org/account/sites/ and check if the subsite is registered. If it is, remove it. 3. Navigate to the subsite's admin panel, go to Plugins -> Add new -> Commercial tab. 4. Unregister the subsite and then register it again with the new site key. 5. Verify if the issue with automatic translations has been resolved.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problème : Vous avez un message indiquant que la traduction automatique est arrêtée malgré l'achat de crédits prépayés et un bouton corriger qui ne fonctionne pas. Solution : Nous avons identifié que votre limite de 195000 crédits a été dépassée. Nous avons demandé à notre équipe de niveau supérieur d'augmenter cette limite. En attendant, vous pouvez essayer de débloquer la situation en annulant les travaux de traduction automatique en cours. Pour ce faire, allez dans WPML > Support > Troubleshooting > Cancel in-progress automatic translation jobs.
Si cette action ne résout pas le problème, nous vous recommandons de vérifier les problèmes connus et de vous assurer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: Der Kunde hat Probleme mit den Einstellungen des Übersetzungsmotors in WPML, wobei trotz Auswahl von Microsoft als Übersetzungsmotor, die Übersetzungen durch WPML AI durchgeführt wurden, was zu einer fehlerhaften Abrechnung von 4 Credits über einen Zeitraum von 48 Stunden führte. Solution: Wir haben bestätigt, dass Microsoft als Übersetzungsmotor verwendet wurde, jedoch ist der angezeigte WordCount im Übersetzungsmanagement nicht korrekt, da er aktuell nur den Titel und Inhalt berücksichtigt und keine benutzerdefinierten Felder (Custom Fields) einbezieht. Unsere Entwickler sind sich dieses Problems bewusst und arbeiten an einer Lösung. Eine Rückerstattung der Credits können wir leider nicht garantieren, da die Nutzung der Credits auch WPML Kosten verursacht. Wir haben eine einmalige Gutschrift aus Kulanz gewährt, da bereits ein offener Betrag vorhanden war.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihren Fall zutreffend ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme bestehen, eröffnen Sie bitte ein neues Support-Ticket im WPML Support-Forum.
Problem: The client is experiencing a fatal error when trying to automatically translate a Custom Post Type (CPT) post created with JetEngine using the WPML Multilingual CMS plugin. The error message indicates a 'TypeError: array_diff(): Argument #2 must be of type array, string given' in the WPML plugin's custom field synchronization script. Solution: We recommend the following steps to resolve the issue: 1. Navigate to JetEngine -> Post Types. 2. Edit the Events post type. 3. Disable the "Custom Meta Storage (Beta)" option. 4. Update the Post Type. 5. Edit an Event post in the default language. 6. Make a minor edit and update it. 7. Update the translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Проблема: Клієнт зіткнувся з проблемою, де сторінки варіативних товарів не відображаються на сайті, хоча в адміністраційній панелі вони існують. Проблема стосується всіх товарів у певних категоріях. Рішення: Ми виявили, що проблема пов'язана з опцією "Ajax Variation Threshold" у налаштуваннях теми Woodmart. Ця опція обмежувала завантаження варіативних товарів. Для вирішення проблеми ми додали наступний код до файлу
Цей код знімає обмеження і повинен вирішити проблему з відображенням товарів.
Якщо це рішення не допоможе або воно вже застаріло, рекомендуємо перевірити відомі проблеми, переконатися, що ви використовуєте останні версії тем і плагінів, а також відкрити новий запит на підтримку тут.
Problema: Estás traduciendo páginas de listados de bienes raíces y las páginas traducidas no aparecen. Además, al seleccionar otro idioma como español o francés, te redirige a la página de inicio en lugar de a la traducción correspondiente. Solución: 1. Edita la página en cuestión en el idioma predeterminado. 2. Realiza una pequeña edición y actualiza. 3. Accede a la traducción nuevamente. 4. Completa la traducción al 100% y guarda. Si sigues estos pasos y el problema persiste, es posible que se deba a que anteriormente se utilizó el editor ATE con traducción automática y ahora se ha cambiado al editor de WP. Estos editores no comparten traducciones, lo que podría estar causando el problema de visualización.
Si la solución proporcionada no resuelve el problema o parece no ser relevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos relacionados, verifiques la versión del arreglo permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, puedes visitar nuestro foro de soporte.
Problem: You are trying to translate content using WPML AI, but the process gets stuck as 'In Progress' indefinitely. Switching to another engine like DeepL works immediately. Solution: The issue arises because Swedish is not included in the supported language pairs for WPML AI. You can view the full list of supported languages here. We recommend using another translation engine for languages not supported by WPML AI.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket here.
