Compatibility

Problem:
The client is experiencing issues where specific price options (like 2000€, 5000€, etc.) appear on the EN landing page but not on the translated DE, FR, IT pages in a site using the Houzez theme, the issue might be related to JavaScript handling in the theme.
Solution:
We recommend trying the following steps after ensuring you have a full site backup:
1) Navigate to the

wp-content/themes/houzez/js

folder.
2) Open the

custom.js

file for editing.
3) Locate line 1963.
4) Update the JavaScript function from:

var property_status_changed = function(prop_status, $form) { 
     
    if( prop_status == for_rent ) { 
        $form.find('.prices-for-all').addClass('hide');
        $form.find('.prices-for-all select').attr('disabled','disabled');
        $form.find('.prices-only-for-rent').removeClass('hide');
        $form.find('.prices-only-for-rent select').removeAttr('disabled','disabled');
        $form.find('.prices-only-for-rent select').selectpicker('refresh');
    } else {  
        $form.find('.prices-only-for-rent').addClass('hide');
        $form.find('.prices-only-for-rent select').attr('disabled','disabled');
        $form.find('.prices-for-all').removeClass('hide');
        $form.find('.prices-for-all select').removeAttr('disabled','disabled');
        $form.find('.prices-for-all select').selectpicker('refresh');
    }
}

To:

var property_status_changed = function (prop_status, $form) {
    if (prop_status === 'for-rent') { // Ensure comparison is with correct value
        $form.find('.prices-for-all').addClass('hide');
        $form.find('.prices-for-all select').prop('disabled', true);
        $form.find('.prices-only-for-rent').removeClass('hide');
        $form.find('.prices-only-for-rent select').prop('disabled', false).selectpicker('refresh');
    } else {
        $form.find('.prices-only-for-rent').addClass('hide');
        $form.find('.prices-only-for-rent select').prop('disabled', true);
        $form.find('.prices-for-all').removeClass('hide');
        $form.find('.prices-for-all select').prop('disabled', false).selectpicker('refresh');
    }
};

5) Clear all types of caches.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client was facing an issue where the Course schema added through Rank Math on an Italian page was not appearing on the translated English and Spanish pages. The WPML Translation Editor did not offer options for translating the schema, and only a standard article schema appeared on translated posts.
Solution:
We identified that the client was missing the WPML String Translation and WPML SEO plugins. After enabling these, we navigated to WPML > Settings > Custom fields translation and found two related custom fields (

rank_math_schema_Article

,

rank_math_schema_Course

) and set them to be translatable. We then made a minor change to the default language page and translated only the necessary parts. We recommend checking the updated translations in the sandbox to ensure everything is functioning correctly.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

Problem:
The client has a custom post type called Projects, and the images are not syncing across translations.
Solution:
1. Verify if the images are added through a custom field. If so, ensure the custom field is set to "copy" in the translation settings.
2. If the images are not added through a custom field, navigate to WPML->Settings->Media Translation and run the function that duplicates or translates images to other languages.
3. If the issue persists, check the widget, block, or custom field used for these images. Since they are set through Elementor, without backend access, further specific guidance cannot be provided.
4. Change the translation preference of the custom fields to "copy" using the Expert mode. Then, make a small edit to the content of the project so WPML can detect the changes and retranslate, which will copy those fields in other languages.

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

Problem:
You are trying to revert to the old translation layout in WPML because the new layout with three columns is less clear, and you are unable to see all segments of your products. Additionally, some fields for translating product image text are missing, and the 'Use the previous version' option does not revert to the old layout.
Solution:
In WPML, each Custom Post Type (CPT) must be translated separately, regardless of the layout. This includes posts, pages, products, and any additional CPTs like product tabs or events introduced by plugins. You cannot translate content from a product tab within the translation of a product. Each type of content (e.g., posts, products) must be handled individually in the translation editor.

If this solution does not resolve your issue or seems irrelevant due to updates or differences in your specific case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.