Problem: The client imported glossary entries successfully but later could only see a fraction of these entries when trying to edit them. Despite expecting to see all 396 entries, only 5 were visible.
Solution: We recommend the following steps if you're experiencing similar issues: 1) Ensure to take a full backup of your site and database. It's best to perform these steps on a development or staging site first. 2) Deactivate all plugins except for WPML and String Translation. 3) Switch to a standard theme, such as 2024 or 2021. 4) Check if the glossary entries are visible. If not, attempt to re-import the CSV file, making sure to check “Overwrite existing terms” during the import and ensure the "kind" column only contains the value "name" (Reference Errata). 4.1) If the issue persists, stop here and do not proceed further. 5) If the entries are visible, begin reactivating plugins one by one, checking after each to see if the issue reoccurs. This will help identify any plugin conflicts. 6) If after reactivating all plugins the entries are still visible, switch back to your original theme to check if it causes the issue.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are conducting SEO and accessibility scans and noticed that the flag images in the language-picker-widget are missing alt tags. Solution: We designed the Language Switcher without alt tags on the flag images intentionally. If you still need to add ALT text to these images, we recommend checking our detailed explanation and guidance on how to proceed. Please visit the following link for more information: Missing ALT Tag for Flag Image in a Language Switcher.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where editing the original Dutch text in WPML causes the English translation to be overwritten, this might be due to not using the WPML Advanced Translation Editor. Solution: We recommend adding the following constant to your wp-config.php file to prevent WPML from automatically updating the translation when the original content is updated:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to translate a website hosted on WordPress VIP using WPML and String Translation plugins, but you cannot see Jetpack's domain in String Translation. Additionally, the '(required)' tag and text configured via Form attributes on the Contact Us page are not translating. Solution: First, navigate to WPML > Theme and plugins localization and select Jetpack, then click on "Scan selected components for strings". If Jetpack is set as a Must Use (MU) plugin, it might not appear for string scanning in the usual way. In this case, please refer to our documentation on handling Must Use plugins at Must Use plugins not available for string scanning.
Since you are using WordPress VIP, which has specific restrictions, also check our Errata for WordPress VIP hosting at WordPress VIP hosting for additional workarounds.
If these steps do not resolve your issue or the documentation seems outdated, we highly recommend opening a new support ticket. Also, ensure you check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is experiencing an issue where the admin notification emails from Ninja Forms are not being translated into French when the form is submitted from a French page. The client email notifications are correctly translated, but the admin notifications remain in English.
Solution: We recommend translating the Ninja Forms using WPML's Translation Management instead of String Translation. This approach is detailed in our guide on creating multilingual forms with Ninja Forms and WPML, which can be found here: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-ninja-forms-and-wpml/. After translating the forms, ensure that all strings related to the emails are also translated. If the issue persists, it might be due to a compatibility issue, and we have escalated this to our second-tier support for further investigation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: Sie möchten die Tablepress IDs übersetzen und haben für jede Sprache eine eigene Tabelle angelegt. Nach Änderungen an der Stammseite werden die Strings im Advanced Translation Editor (ATE) überschrieben, und Sie müssen jede Tabelle manuell anpassen. Sie fragen sich, wie Sie das Überschreiben der Strings verhindern und ob es eine effizientere Methode gibt, um über 150 Tabellen zu verwalten, ohne jede manuell anpassen zu müssen. Solution: Um das Problem zu lösen, sollten Sie unter WPML > Übersetzungsmanagement > Andere Texte (String) das Suchfeld verwenden und einen Begriff eingeben, der zu keinem Suchergebnis führt. Dadurch erscheint die Option, nach Admin-Texten zu suchen. Suchen Sie nach "tablepress_tables", um den entsprechenden String zu finden und zur String-Übersetzung hinzuzufügen. Hier gehts zur kompletten Anleitung.
Falls diese Lösung veraltet erscheint oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen unter https://wpml.org/known-issues/ zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum unter https://wpml.org/de/forums/forum/deutsches-forum/.
Problem: You are experiencing an issue where the English language content is being overwritten with the default language when publishing, despite using the latest updates and being unable to disable String Translation. Solution: We recommend using the WPML Advanced Translation Editor to prevent your translated content from being unintentionally overwritten when the original content is updated. As a workaround, you can add the following constant to your wp-config.php file:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
