Problem: The client is experiencing PHP errors with the Advanced Posts widget from PowerPack on their multilingual WordPress site using WPML. The errors occur only in the German version, suggesting an issue related to WPML. Solution: We confirmed that PowerPack Lite for Elementor is compatible with WPML and there are no reported issues currently. We asked the client if the issue appeared after updating WPML to version 4.7.3 and whether the problem persists if the German page is retranslated from scratch. We also provided a sandbox environment for the client to replicate the issue by following these steps: 1. Access the provided sandbox link. 2. Download and activate PowerPack Lite for Elementor. 3. Create a page using the Advanced Posts widget. 4. Translate the page and save the changes. We asked the client to check if the problem reoccurs in this controlled environment.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact our support forum at WPML support forum.
Problem: After updating WPML to version 4.6.15 and then updating Elementor to 3.26, the client experienced issues where page translations worked, but the menu remained in the base language. The menu, created with PowerPack Elementor using the Advanced Menu widget, did not update to the selected language. Additionally, the language selector was redirecting to an Elementor library page instead of switching languages correctly. Solution: We suggested reverting to the initial versions of WPML and String Translation to see if the issue persists. We also recommended backing up the site and using the troubleshooting options available under WPML > Support > Troubleshooting. For detailed steps on how to perform these actions, you can refer to our documentation here: https://wpml.org/documentation/support/wpml-troubleshooting-options. Additionally, we advised checking under Appearance > Menus to ensure the menu is translated correctly in all languages and verifying that the Elementor header 'elementor-en-tete-183' is published in both languages.
If these steps do not resolve the issue, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/french-support/.
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