Problem: Client was trying to activate a translation service on the WPML interface, but the page only refreshes without asking for the token and never adds the service.
Solution:
The issue was caused by the cache, clearing and disabling fixed the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is working on a translation for a customised theme with WooCommerce, but the strings extracted from the theme do not appear translated on the front-end.
Solution: First, we recommend checking if the theme has built-in localization support for its texts. This can be done by ensuring that the texts are enclosed in the gettext function with the appropriate text domain. For guidance on integrating translation support into a custom theme, please refer to the following documentation:
If the texts are correctly enclosed and still not appearing translated on the front-end, we suggest following the instructions in this guide to find strings that don't appear on the String Translation page:
These steps often resolve issues with translating strings and ensuring they appear correctly on the website.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can do so by visiting the WPML support forum.
