Problem: The client reported that the translated string [mvl_search_results_settings]listing_directory_title_default was not displaying correctly on the front-end. Solution: We discovered that the issue was due to the child theme and plugins being disabled. After re-enabling the child theme and related plugins, the translation started working correctly. We asked the client to verify the changes by checking their site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client was experiencing performance issues on their site's archive pages, particularly with high load times and frequent errors. The WPML_Element_Translation->maybe_populate_cache() function was being called excessively, resulting in around 1,800 SELECT queries per request, significantly affecting site performance. Solution: We identified that the issue was related to the Adjust ID setting in WPML, which was trying to fetch translated IDs for menu items not set in other languages. To resolve this, we recommended the following steps: 1. Disable the Adjust ID option. 2. Navigate to WPML > String translation > Admin Texts Translation. 3. Locate the default language theme option for the main menu at [theme_mods_motors][nav_menu_locations]primary with ID 207. 4. Add this option for translation and assign the translated menu ID for other languages, such as French ID 253. After applying these changes, the site's load time improved significantly, with pages loading in about 2.5 seconds even with cache disabled. For further details on optimizing SQL queries, you can visit https://wpml.org/faq/how-to-optimize-mysql-queries/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is trying to import listings to a staging site using WP All Import and WPML. The process works well for the English version, but issues arise with images not being attached to listings in other languages when translated automatically by WPML. The client wants to use the same image across all languages without translations. The current settings are: Gallery is set to copy, and Media is set to not translatable, which causes the media translation settings not to appear on the Settings page. Solution: We recommend setting Media to translatable to ensure images are properly attached to listings in all languages. After importing the listings in the default language, the client should edit the post and ensure that the 'duplicate image' option is checked under the Media attachment section in the sidebar. Additionally, it's important to verify that both duplicate options are checked in WPML > Settings > Media. This configuration doesn't create new files but makes database entries to link images across languages.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
