Marketing Tech

Problem:
You are experiencing an issue where WPML did not manage to translate a page, and you see a message indicating this failure. This issue occurred unexpectedly without any recent changes made by you.

Solution:
Here are the steps we recommend to potentially resolve this issue:
1. Cancel the Stuck Translation Job:
* Go to WPML → Translation Dashboard.
* Click on the Jobs tab.
* Find the translation job for the page that's stuck and cancel it.
2. Make a Small Edit to the Original Page:
* Navigate to the original page in your WordPress editor.
* Make a very minor change, like adding a space or a period at the end of a sentence.
* Save the page.
3. Resend the Page for Translation:
* Now, resend the page for translation, either by clicking the plus icon in the language meta-box or sending it from the Translation Dashboard again.

After following these steps, please check if the page translates successfully. If the problem persists or if these steps do not apply to your situation, it might be due to a temporary issue on our servers which we are currently addressing. Please check back in a few hours.

If the issue continues or if the solution provided here is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.