Problem: The client was unable to update or edit pages using WPML due to an error stating 'WPML didn't manage to translate this page.' This issue was linked to an operational disruption with Amazon Web Services (AWS) affecting services hosted in the N. Virginia region. Solution: We identified that the problem was due to an AWS outage impacting our services. We monitored the situation and engaged with AWS Support for urgent mitigation. Once AWS services were restored, we advised the client to resend the content for translation.
If this solution does not resolve your issue, or if it seems outdated, we recommend checking for related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket.
Problem: You are experiencing missing translations on local pages after making changes in the default language, and you are also facing issues with opening WPML and the WPML Translation Editor. Solution: To determine if a page’s content was initially created using the Classic Translation Editor or the Advanced Translation Editor, first check if the content appears in the Advanced Translation Editor. If it does, the translations were done using the Advanced Translation Editor. If the frontend shows content but the Advanced Translation Editor is empty, check the Classic Translation Editor. If the content appears there, it means the page was translated using the Classic Translation Editor. If the frontend shows content but both the Advanced Translation Editor and the Classic Translation Editor are empty, then further troubleshooting is necessary as this situation is usually not possible.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
If you're experiencing a 504 Gateway Timeout error when trying to add a new item to a translated menu using WPML, it might be due to a temporary glitch, cache conflicts, a stuck translation process, or a problem with the menu structure.
Solution:
We recommend the following steps to troubleshoot and potentially resolve the issue:
1. Disable all other plugins except WPML to check if there is a compatibility issue with another plugin. 2. Enable the debug log to capture any errors or notices that occur during the process. You can learn how to do this by following our guide on debugging WPML. 3. Check if the issue occurs with every menu or only specific ones.
If these steps do not resolve the issue, it might have been a temporary glitch. Deactivating and reactivating plugins can act as a soft reset, which might help clear any blocks in the process.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket with us for further assistance.
Problem: The client added the Arabic language to their site using WPML and expected the content to display in RTL (right-to-left) format. However, the Arabic content was displaying in left-to-right format due to the use of a custom language code (ar-eg), which WPML did not recognize as RTL. Solution: We advised the client that the issue is controlled by the theme rather than WPML itself. For immediate testing, the client could switch to a theme that supports RTL or set Arabic as the WordPress language without WPML to confirm if the issue persists. To address the specific issue with the custom language code, we provided a code snippet to force RTL direction:
/**
* Force RTL direction for the custom Arabic‑Egypt (ar‑eg) language.
* Adjust the body/html tag direction when WPML's current language is ar-eg.
*/
add_filter( 'language_attributes', function ( $output ) {
// Get WPML's current language code
$current_lang = apply_filters( 'wpml_current_language', null );
// If we're on ar-eg and dir="rtl" is not already in the attributes, add it
if ( 'ar-eg' === $current_lang && false === stripos( $output, 'dir=' ) ) {
// Remove any existing dir attribute just in case, then append rtl
$output = preg_replace( '/\sdir=("|\")(rtl|ltr)\1/i', '', $output );
$output .= ' dir="rtl"';
}
return $output;
}, 20 );
We recommended that the client ensure they have a backup before implementing this snippet as it was not tested directly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
