Problem: The client reported that the review count displayed beside the rating mark on product pages is incorrect across different languages. Specifically, although there are two customer reviews, only one is shown. Solution: We explained that by default, reviews are displayed and counted separately for the original product and its translations. To address this, we recommended the following steps: 1. Navigate to WooCommerce > WooCommerce Multilingual & Multicurrency > Settings > Product reviews. 2. Enable the option "By default, show reviews in all languages". This setting should synchronize the review counts across all languages for the products.
Further, there was no issue with the review count display on single product pages, but it was not replicable when creating and translating new products. Adding new reviews to existing products solved this issue.
If this solution does not resolve the issue or seems outdated, or if it does not apply to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client needed help with translating strings in PHP code that were not properly wrapped for translation. Solution: First, we guided the client to wrap all texts in gettext calls as per our documentation on translating WordPress themes and plugins. Specifically, we advised checking step number 2.
After modifying the code, we instructed the client to use the String Translation feature in WPML to translate the modified string. The steps included enabling the "Look for strings while pages are rendered" option, visiting the front end to render the string, and then searching for the string in the String Translation interface.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you’d like a complete overview of both gettext wrapping and AI-powered translation with PTC, see our full WordPress theme and plugin translation guide. If issues persist, please open a new support ticket.
Problem: You are trying to translate strings on the product archive page and product single page in WooCommerce using WPML. After updating the French content on the product archive page created by Elementor and creating a new product single page, the translated English content does not display. Solution: We discovered that some database records were blocking the proper communication between your site and the ATE's servers. To resolve this, we recommend running the following SQL queries on your database:
delete from wp_options where option_name = 'wpml.ate_sync.lock.key';
delete from wp_options where option_name = 'wpml.ate_sync.lock';
Please ensure to make a full backup of your site before applying these changes. If the issue persists after applying this fix, it might be due to other reasons or the solution might be outdated. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing a 404 error on the English version of your WooCommerce 'Thank You' page while the French version displays correctly, it might be due to accented characters in the translated endpoint. Additionally, if you encounter a database error indicating missing tables such as 'wp_icl_strings', this could be related to the WPML plugin.
Solution: For the 404 error, we recommend removing any accented characters from the translated endpoint in your URL and replacing them with simple English letters (e.g., "ordre-recu").
If these steps do not resolve your issues, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to display the sidebar widget on the translated shop page using Elementor and WPML after translating the page from French to English. Solution: We recommended the following steps to resolve the issue: 1. Variations: - Go to WooCommerce >> WooCommerce Multilingual >> Settings tab >> Troubleshooting link (bottom right) > Select the below options: - Sync products variations - Fix translated variations relationships - Click on the 'Start' button.
2. Template: - Go to Template > Saved Templates - Click on 'All' and locate the template: 'Elementor Archive des produits #8135' - Edit it using Elementor and make a minor change to the French template, (e.g., add an empty space and save it) - Go back to the template listing screen and edit the English translation of 'Elementor Archive des produits #8135' using the WPML Advanced Editor - Ensure the progress bar reaches 100% and save it.
We recommend testing this solution on the live site. If this solution does not resolve the issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket at WPML support forum.
