julienD-10

Problem:
The client was experiencing a slow back office due to stuck background tasks in WPML, which were not resolving even after leaving a tab open overnight as previously suggested by support. These tasks were related to post_metas and ACF content.

Solution:
1. We confirmed that the problematic tasks were related to changing translation preferences for fields, which are important for ensuring translations display correctly.
2. We advised that, although not recommended, the client could remove the entries from the

table in the database to stop the tasks if they were causing significant issues.
3. We offered to assist with the removal of the background tasks if the client provided database access or allowed us to install the PHPMyadmin plugin.
4. The client managed to resolve the issue by deleting the entries in the

table and closed the ticket.

Please note that this solution might be outdated or not applicable to your case. If you're experiencing similar issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.