Problem: The client needed to display different logos on the header for translated content using the Astra Theme. While they managed to change the transparent header logo via Translate Admin text, they couldn't find the default logo URL for other pages in String Translation or Admin Texts Translation. Attempts to use Media Translations to upload a different image for the logo were unsuccessful. Solution: We advised the client to search for the logo using the 'Translate texts in admin screens' tool, specifically looking for 'header-logo' or by the logo image link. For detailed guidance on finding strings that don't appear on the String Translation page, we recommended visiting: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ Additionally, we requested temporary access to the site to further investigate and resolve the issue, ensuring to follow strict privacy and security policies.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client is attempting to translate custom field content in a special post type 'Partneri' created with the JetEngine plugin. Although translation for these custom fields is enabled in WPML settings, only the title appears in the Advanced Translation Editor. The client has tried re-saving the posts and ensuring the fields are set to 'Translate' in WPML settings, but the issue persists. Solution: First, ensure that the server meets the minimum requirements for running WPML by checking WPML's minimum requirements. Increase the WordPress memory limit to at least 256 MB by adding the following code to the
wp-config.php
file:
define('WP_MEMORY_LIMIT', '256M');
Place this code just before the comment:
// That's all, stop editing! Happy blogging.
If the memory limit is restricted by the hosting provider, contact them to request an increase. Next, manually check and adjust the translation settings for each custom field in WPML > Settings > Custom Fields Translation. Ensure they are set to 'Translate'. Due to known integration issues with JetEngine, some fields might not automatically appear in the translation editor. Refer to the JetEngine documentation on how to handle multilingual websites and manually add the data to the translations if necessary. If these steps do not resolve the issue, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
