kathleenB-2

Problem:
You are experiencing issues with WPML Media Translation where images on the translated version of your site are not displaying correctly despite following recommended troubleshooting steps.
Solution:
We recommend the following steps to resolve the issue:
1. Navigate to WPML -> Settings -> Custom XML Configuration.
2. Insert the following code in the provided window/field:

<wpml-config><shortcodes><shortcode><tag type="media-url">fusion_imageframe</tag><attributes><attribute label="Image: Alt Text">alt</attribute><attribute label="Image: Link" type="link">link</attribute><attribute type="media-ids">image_id</attribute><attribute label="Image: Dynamic Params">dynamic_params</attribute><attribute label="Image: Title">caption_title</attribute><attribute label="Image: Caption">caption_text</attribute></attributes></shortcode></shortcodes></wpml-config>

3. Click the Save button.
After applying this fix, you should update the original page and its translations to see the changes on existing pages.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.