Problem: If you're experiencing crashes in the WordPress admin after updating WPML to the latest version, it might be due to a compatibility issue with your theme or its associated plugins. Specifically, the crash occurs with a fatal error related to array and string offset access syntax in the theme's code. Solution: We recommend updating your theme and its associated plugins to the latest versions. We are unsure if in this case, updating the Hermes theme and the LionThemes Helper plugin to their latest versions resolved the issue. Before updating, ensure you make a complete backup of your site. If your theme and plugins are not officially compatible with WPML, consider contacting the theme authors to encourage them to join our Go Global Program.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
