Problem: Your site has become extremely slow, affecting both the WordPress admin and the front end. This issue has occurred previously and was resolved with adjustments by our team. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML → Support → Troubleshooting. 2. Execute these options: - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Fix WPML tables collation - Assign translation status to duplicated content - Set language information - Fix post type assignment for translations - Run "Database Tables Optimization" if available. Please ensure that your website and all its components are up to date before making any changes, and back up your database.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client reported that their website is very slow, affecting page loading and saving times. They have already increased memory allocation in the config file to 512M, deactivated all plugins except WPML, updated all software, cleared cache, and disabled unnecessary WPML features, but the issue persists. Solution: We asked the client to check if the website's performance has improved after running the "Database Tables Optimization" troubleshooting step, which fixed the issue.
If this solution does not apply or is outdated, or if the problem persists, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
