medaM

Problem:
The client reported that VAT was incorrectly charged on an invoice, despite it not being applicable.
Solution:
If you're experiencing this issue with VAT being incorrectly charged, we recommend contacting our accounts team directly to correct the invoice and process any necessary refunds. Please use the following link to reach out: contact form.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.