Problem: You are trying to update WPML Multilingual CMS 4.6.8 and WPML String Translation 3.2.8 to the newest version, but the update fails with an 'undefined' error message. You are concerned about the update causing the website to crash. Solution: We recommend re-registering your staging website to resolve the update issue. Please follow these steps: 1. Visit https://wpml.org/account/sites and remove the website from the list (if it's not listed, you can skip this step). 2. Add the website again and copy the newly generated key. 3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again using the key you copied in step #2.
If this solution does not apply to your case, or if it is outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still encounter issues, please open a new support ticket at WPML support forum.
Problem: After updating to WPML version 4.6.8, the client's WordPress site crashed, and they had to revert to version 4.6.7. Solution: We recommend updating WordPress to the latest version to ensure compatibility with WPML. The crash may be due to using an outdated version of WordPress. For more information, please visit our forum topic.
If this solution doesn't look relevant, please open a new support ticket in the WPML support forum.
